Dúbal, AI-Powered Personas · Effective Date: March 26, 2026 · Contact: support@dubal.ai
This Privacy Policy applies to all users of our website at dubal.ai, our services, and any information provided to us through onboarding forms, booking calls, video submissions, or content generation requests.
When using AI avatar features, you also agree to data processing by our third-party provider, HeyGen, which has its own Privacy Policy at heygen.com/privacy.
Contact & Account Information
Full name, email address, company name, and location. Payment details (processed via Stripe). Communications and support messages.
Creative Inputs
Videos, voice recordings, facial images, and likeness data. Text scripts, prompts, and brand content provided for video and avatar generation.
Technical & Usage Data
IP address, browser type, device type, and pages visited. Time zones and engagement data collected via cookies or analytics tools.
Biometric Data
When you submit content for avatar creation, we (via HeyGen) may collect and process biometric identifiers, including facial geometry and voiceprint data. These are used solely to generate synthetic media and are not used or shared for any unrelated purpose.
We process personal data based on your consent, the performance of a contract, our legitimate business interests (such as service improvement and security), and compliance with legal obligations.
When you submit your likeness for avatar creation, we transmit that data to HeyGen, who acts as the data controller for avatar rendering and AI model training. They may process facial and voice data to create synthetic avatars, store that data to support ongoing content production, and use anonymised data to improve their models unless you opt out.
See HeyGen’s full Privacy Policy: heygen.com/privacy
By using Dúbal’s avatar services, you explicitly consent to the capture, processing, and storage of biometric identifiers. This data is only used for the creation of synthetic content and will not be sold or shared. You may withdraw this consent at any time by contacting support@dubal.ai. Withdrawing consent may limit your ability to use avatar-based features.
To improve avatar quality and realism, our partner HeyGen may use anonymised data for training its AI models. You can opt out at any time by emailing support@dubal.ai with the subject line “Model Training Opt-Out.”
We retain your data only as long as needed to fulfil the purposes outlined in this policy or as required by law. Avatar data and likeness inputs can be permanently deleted at your request by emailing support@dubal.ai.
We implement appropriate technical and organisational safeguards including encryption, access controls, and secure cloud storage. While no system is completely secure, we take the privacy and protection of your data seriously.
Our site uses cookies and analytics tools such as Google Analytics to improve functionality, measure performance, and understand user behaviour. Visitors in the EU/UK will be shown a cookie consent banner to manage preferences. You may disable cookies in your browser settings at any time.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has submitted information, we will delete it promptly.
Dúbal operates in Ireland and the United States. Your data may be processed in either country or by third-party providers in other locations. We rely on Standard Contractual Clauses, Data Privacy Framework certifications, and other lawful mechanisms to ensure safe cross-border transfers in compliance with GDPR and applicable data protection law.
Depending on your location (e.g., EU, California, Illinois), you may have the right to:
To exercise any of these rights, email support@dubal.ai. We may require identity verification before processing your request.
If your organisation requires a signed Data Processing Agreement (DPA), please contact us at support@dubal.ai to initiate the process.
We may update this policy periodically. Any changes will be reflected on our website with an updated effective date. If changes are material, we will communicate them to users directly. Continued use of our services implies acceptance of the updated terms.
If you have questions, requests, or complaints about this policy or your data, please contact:
This Privacy Policy was last reviewed in March 2026.
